Digital Government Excellence Awards 2017

How to lead the digital transformation of governments Digital Government Excellence: Lessons from Effective Digital Leaders delivers a fascinating treatment of digital leadership as governments around the world start or restart the digital transformation of their work and service delivery. The author provides a playbook on how to achieve digital excellence via interviews with 20 remarkable digital government leaders from around the world. Each one offers insights on strategies for how to incorporate the best of digital into public services and practical tips on leading digital reforms and delivery teams. The book also: Explores how to begin the task of making all of government to "go digital" or go deeper and bolder in this direction, including the first steps and beyond Highlights leadership styles and practices for effective and lasting delivery of digital strategies and reforms Provides food for thought about what it takes to be an impactful digital transformation leader – in government and beyond The book is ideal for Chief Digital/Information/Technology Officers or digital agency leaders in public service. Digital Government Excellence is also an indispensable resource for any practitioner, policymaker or political leader in governments at any level, as well as any student or advisor of governments looking into how to deliver digital transformation in the public sector.

This book constitutes the refereed proceedings of the 12th Software Quality Days Conference, SWQD 2020, held in Vienna, Austria, in January 2020. The Software Quality Days (SWQD) conference started in 2009 and has grown to the biggest conference on software quality in Europe with a strong community. The program of the SWQD conference is designed to encompass a stimulating mixture of practical presentations and new research topics in scientific presentations. The guiding conference topic of the SWQD 2020 is “Quality Intelligence in Software and Systems Engineering”. The 5 full papers and 2 short papers presented in this volume were carefully reviewed and selected from 17 submissions. The volume also contains 2 invited talks. The contributions were organized in topical sections named: industry challenges and collaborations; software testing approaches; social aspects in software engineering; natural language processing; and software quality assurance concepts.

Proven Patterns for Designing Evolvable High-Quality APIs--For Any Domain, Technology, or Platform APIs enable breakthrough innovation and digital transformation in organizations and ecosystems of all kinds. To create user-friendly, reliable and well-performing APIs, architects, designers, and developers need expert design guidance. This practical guide cuts through the complexity of API conversations and their message contents, introducing comprehensive guidelines and heuristics for designing APIs sustainably and specifying them clearly, for whatever technologies or platforms you use. In Patterns for API Design: Simplifying Integration with Loosely Coupled Message Exchanges, five expert architects and developers cover the entire API lifecycle, from launching projects and establishing goals through defining requirements, elaborating designs, planning evolution, and creating useful documentation. They crystallize the collective knowledge of many practitioners into 44 API design patterns, consistently explained with context, pros and cons, conceptual solutions, and concrete examples. To make their pattern language accessible, they present a domain model, a running case study, decision narratives with pattern selection options and criteria, and walkthroughs of real-world projects applying the patterns in two different industries. Identify and overcome API design challenges with patterns Size your endpoint types and operations adequately Design request and response messages and their representations Refine your message design for quality Plan to evolve your APIs Document and communicate your API contracts Combine patterns to solve real-world problems and make the right tradeoffs "This book provides a healthy mix of theory and practice, containing numerous nuggets of deep advice but never losing the big picture . . . grounded in real-world experience and documented with academic rigor applied and practitioner community feedback incorporated. I am confident that [it] will serve the community well, today and tomorrow." --Prof. Dr. Dr. h. c. Frank Leymann, Managing Director, Institute of Architecture of Application Systems, University of Stuttgart

The last decade has seen significant global changes that have impacted the library, information, and learning services and sciences. There is now a mood to find pragmatic information solutions to pressing global challenges. Future Directions in Digital Information presents the latest ideas and approaches to digital information from across the globe, portraying a sense of transition from old to new. This title is a comprehensive, international take on key themes, advances, and trends in digital information, including the impact of developing technologies. The latest volume in the ‘Chandos Digital Information Review Series’, this book will help practitioners and thinkers looking to keep pace with, and excel among, the digital choices and pathways on offer, to develop new systems and models, and gain information on trends in the educational and industry contexts that make up the information sphere. A group of international contributors has been assembled to give their view on how information professionals and scientists are creating the future along five distinct themes: Strategy and Design; Who are the Users?; Where Formal meets Informal; Applications and Delivery; and finally, New Paradigms. The multinational perspectives contained in this volume acquaint readers with problems, approaches, and achievements in digital information from around the world, with equity of information access emerging as a key challenge. Presents a global perspective on how information science and services are changing and how they can best adapt Gives insight into how managers can make the best decisions about the future provision of their information services Engages key practical issues faced by information professionals such as how best to collect and deploy user data in libraries Presents digital literacy as a global theme, stressing the need to foster literacy in a broad range of contexts Interrogates how ready information professionals are for emergent technological and social change across the globe

Effective administration of government and governmental organizations is a crucial part of achieving success in those organizations. With the widespread knowledge and use of e-government, the intent and evaluation of its services continue to focus on meeting the needs and satisfaction of its citizens. Strategic Management and Innovative Applications of E-Government is a pivotal reference source that provides organizational and managerial directions, applications, and theoretical and philosophical discussions on current issues relating to the practice of electronic government. While highlighting topics such as citizen trust in government and smart government, this publication explores electronic government technology adoption, as well as the methods of government social media practices. This book is a vital reference source for policy makers, IT specialists, government professionals, academicians, researchers, and graduate-level students seeking current research on e-government applications.

Giving visibility to interesting or leading edge applications of social media is the objective of the Social Media in Practice Excellence Awards Competition. We have been looking for effective social media applications in business or in the public sector. The call for case histories was announced in late 2015 and 20 submissions were received describing on an outline basis a social media initiative. 15 contributors were invited to forward a full case history. A panel of judges chose the case history finalists who are invited to present their work at the 4th European Conference on Social Media, in Vilnius, Lithuania in July 2017. The emphasis of the successful case histories is on innovative, creative and effective social media applications and the finalists published in this book are demonstrating this. Submissions to the competition this year are widespread with contributions from Austria, China, India, the USA and the UK. The initiatives are also diverse, and include a customer engagement application in China, The FOSSIL Project from the United States that uses social paleontology to bring together paleontologists from across the spectrum of expertise, the EDINA Digital Footprint Consultancy & Training Service from the UK, the Traditions Challenge which encourages student participation in school activities from the USA, a system using Digital Natives’ Everyday Social Media Behaviour to Anticipate Their Acceptance of Technology Innovations In Business from Austria and a case history looking at Social Big Data Processing.