Digital Labor

'Digital Labor' asks whether life on the Internet is mostly work, or play. We tweet, we tag photos, we link, we review books, we comment on blogs, we remix media and we upload video to create much of the content that makes up the web.

The Digital Factory reveals the hidden human labor that supports today’s digital capitalism. The workers of today’s digital factory include those in Amazon warehouses, delivery drivers, Chinese gaming workers, Filipino content moderators, and rural American search engine optimizers. Repetitive yet stressful, boring yet often emotionally demanding, these jobs require little formal qualification, but can demand a large degree of skills and knowledge. This work is often hidden behind the supposed magic of algorithms and thought to be automated, but it is in fact highly dependent on human labor. The workers of today’s digital factory are not as far removed from a typical auto assembly line as we might think. Moritz Altenried takes us inside today’s digital factories, showing that they take very different forms, including gig economy platforms, video games, and Amazon warehouses. As Altenried shows, these digital factories often share surprising similarities with factories from the industrial age. As globalized capitalism and digital technology continue to transform labor around the world, Altenried offers a timely and poignant exploration of how these changes are restructuring the social division of labor and its geographies as well as the stratifications and lines of struggle.

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process causes (or may cause) the autonomy of various labor functions, and its impact in creating (or stymieing) various job opportunities on the labor market. This book also seeks to illuminate what actors/groups are mostly benefited by the digitalization/digital transformation and which actors/groups that are put at risk by it. This book takes its point of departure from a 2016 OECD report that contends that the impact digitalization has on the future of labor is ambiguous, as on the one hand it is suggested that technological change is labor-saving, but on the other hand, it is suggested that digital technologies have not created new jobs on a scale that it replaces old jobs. Another 2018 OECD report indicated that digitalization and automation as such does not pose a real risk of destroying any significant number of jobs for the foreseeable future, although tasks would by and large change significantly. This would affects welfare, as most of its revenue stems from taxation, and particularly so from the taxation on labor (directly or indirectly). For this reason, this book will set out to explore how the future technological and societal advancements impact labor conditions. The book seeks to provide an innovative, enriching and controversial take on how various aspects of the labor market can be (and are) affected the ongoing digitalization trend in a way that is not covered by extant literature. As such, this book intends to cater to a wider readership, from a general audience and students, to specialized professionals and academics wanting to gain a deeper understanding of the possible future developments of the labor market in light of an accelerating digitalization/digital transformation of society at large.

For every person who reads this text on the printed page, many more will read it on a computer screen or mobile device. It’s a situation that we increasingly take for granted in our digital era, and while it is indicative of the novelty of twenty-first-century capitalism, it is also the key to understanding its driving force: the relentless impulse to commodify our lives in every aspect. Ursula Huws ties together disparate economic, cultural, and political phenomena of the last few decades to form a provocative narrative about the shape of the global capitalist economy at present. She examines the way that advanced information and communications technology has opened up new fields of capital accumulation: in culture and the arts, in the privatization of public services, and in the commodification of human sociality by way of mobile devices and social networking. These trends are in turn accompanied by the dramatic restructuring of work arrangements, opening the way for new contradictions and new forms of labor solidarity and struggle around the planet. Labor in the Global Digital Economy is a forceful critique of our dizzying contemporary moment, one that goes beyond notions of mere connectedness or free-flowing information to illuminate the entrenched mechanisms of exploitation and control at the core of capitalism.

This book investigates journalists’ work practices, professional ideologies, and the power relations that impact their work, arguing that reporters’ lives and livelihoods are shaped by digital technologies and new modes of capital accumulation. Tai Neilson weaves together ethnographic approaches and critical theories of digital labor. Journalists’ experiences are at the heart of the book, which is based on interviews with news workers from Aotearoa New Zealand and the United States. The book also adopts a critical approach to the political economy of news across global and local contexts, digital start-ups, legacy media, nonprofits, and public service organizations. Each chapter features key debates illustrated by journalists’ personal narratives. This book will be of great interest to researchers and students of journalism, media and communication, cultural studies, and the sociology of work.

The emergence of online digital labour platforms has been one of the major transformations in the world of work over the past decade. This report provides one of the first comparative studies of working conditions on five major micro-task platforms that operate globally. It is based on an ILO survey covering 3,500 workers in 75 countries around the world and other qualitative surveys. The report analyses the working conditions on these micro-task platforms, including pay rates, work availability and intensity, social protection coverage and work-life balance. The report recommends 18 principles for ensuring decent work on digital labour platforms.

Understanding the embedded and disembedded, material and immaterial, territorialized and deterritorialized natures of digital work. Many jobs today can be done from anywhere. Digital technology and widespread internet connectivity allow almost anyone, anywhere, to connect to anyone else to communicate and exchange files, data, video, and audio. In other words, work can be deterritorialized at a planetary scale. This book examines the implications for both work and workers when work is commodified and traded beyond local labor markets. Going beyond the usual “world is flat” globalization discourse, contributors look at both the transformation of work itself and the wider systems, networks, and processes that enable digital work in a planetary market, offering both empirical and theoretical perspectives. The contributors—leading scholars and experts from a range of disciplines—touch on a variety of issues, including content moderation, autonomous vehicles, and voice assistants. They first look at the new experience of work, finding that, despite its planetary connections, labor remains geographically sticky and embedded in distinct contexts. They go on to consider how planetary networks of work can be mapped and problematized, discuss the productive multiplicity and interdisciplinarity of thinking about digital work and its networks, and, finally, imagine how planetary work could be regulated. Contributors Sana Ahmad, Payal Arora, Janine Berg, Antonio A. Casilli, Julie Chen, Christina Colclough, Fabian Ferrari, Mark Graham, Andreas Hackl, Matthew Hockenberry, Hannah Johnston, Martin Krzywdzinski, Johan Lindquist, Joana Moll, Brett Neilson, Usha Raman, Jara Rocha, Jathan Sadowski, Florian A. Schmidt, Cheryll Ruth Soriano, Nick Srnicek, James Steinhoff, Jara Rocha, JS Tan, Paola Tubaro, Moira Weigel, Lin Zhang

While the working lives of tech entrepreneurs and delivery platform workers seem far removed, both are engaged in digital labor. What unites their experience and allows us to speak of their work under the same umbrella? Is it even possible to talk about digital labor as if it were a single form of work? Digital Labor explores these questions and critically examines the economics, politics, and experiences of workers in these new modes of employment. Using a novel definition of the term "digital labor," Kylie Jarrett explores unpaid user activity, platform-mediated gig work, and formal employment within the digital media industries, mapping the common features of these varied practices. Applying a critical Marxian lens, the book interrogates the structures of exploitation in this sector, the organisation of the labor process, the dynamics of alienation associated with this work, and the commodification of workers' lives. It also documents the struggle of digital laborers to resist the iniquities and inequalities of their working environments. Ultimately, the book identifies what is specific about this form of labor and, in doing so, offers insight into the nature of work as it is being reconstituted in digital capitalism. Synthesising an extensive range of studies and sources, Digital Labor offers a comprehensive overview – and a rich critical appraisal – of work in the high-tech economy. It is suitable for students and scholars of media and communication, sociology, labour studies, and anyone interested in emerging forms of work.