General Office Procedures

For courses in Office Procedures, Office Administration and Management courses. This market-leader helps students acquire the office and interpersonal skills needed to excel in any organisation. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.

This manual helps medium and large law firms increase productivity by providing a model manual for law office policies and procedures. The book, an updated and expanded version of the previous (fourth) edition, is divided into seventeen sections, covering such topics as law office organization, management, and administration, support personnel, office polices, personnel policies and benefits, office security and emergency procedures, financial management, file systems, technology, and communications systems. The book contains numerous sample forms and documents, as well as extensive bibliographies. A CD containing the entire text of the manual is included, allowing customization of the manual for particular user needs.

Three workplace simulations and a reference guide that enhance the learning experience for students.