Knock Your Socks Off Selling

The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.

Outlines the skills and techniques of providing superior customer service.

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.

Another "knockout" in the grand tradition of Knock Your Socks Off Service!

The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: • See things from the customer’s point of view • Meet customer expectations and satisfy their needs • Create a memorable experience for the customer • Become easy to do business with • Determine the right time to bend or break the rules • Become a fantastic fixer and powerful problem-solver • Cope effectively with "customers from hell" • Avoid the ten deadly sins of customer service • Formulate smart answers to tough customer questions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.

Engage with everyday expressions in a completely different (and fun!) way, with this entertaining and interactive book of common phrases that can turn a humdrum gathering into a raucous game night. We use expressions and idioms all the time. When you feel sick, you’re “under the weather.” When you feel great, you’re “on top of the world.” But whether you’re a “smart cookie” or a tough one, you—and almost everyone you know—have a veritable smorgasbord of expressions stored deep in your brain. So to Speak: 11,000 Expressions That’ll Knock Your Socks Off is the largest collection of its kind. Thoughtfully divided into sixty-seven categories—from Animals to Food & Cooking, from Love to Politics, this reference guide may have more in common with an activity book! Don’t look for definitions and etymologies, because the book is just the beginning. So to Speak is the launchpad for your lifelong journey to explore the universe of expressions. In fact, it’s designed to get readers off the page—and engaging with each other through word games and puzzles. So to Speak spurs discussion, debate, and play, while encouraging the art of listening and celebrating the joy of words. Authors Shirley and Harold Kobliner spent more than half a century nurturing and teaching children. So to Speak is a reflection of their deeply held belief that regardless of a person’s age, the most impactful learning happens when you’re having fun. Whether it’s grandparents teaching their favorite expressions to their grandkids, teens helping adults with the latest lingo or slang, or millennials indulging in their love of wordplay and games, this is the perfect book for any lover of language.