Leadership Secrets For Care Home Managers To Achieve A Cqc Rating Of Good To Outstanding By Ensuring Your Care Home Is Well Led And Effective

In 2016, Liam's original book "Management Development for Care and Nursing Home Managers" shared articles on raising care home standards with a peer audience of 12,500, via www.linked-in. In 2018, he builds on these themes adding new material on the "revolving door" for home managers, how to sell care, the impact of poor management practice and managing the "greatest risk in your care home" and beyond. Before moving to healthcare in 2012, the author worked in organisations using "lean" and "world class" management concepts to develop a quality and customer focussed ethos. As of 2018, his local NHS hospital is implementing the same concepts to improve quality and customer satisfaction. Since moving to healthcare, he has been fortunate to work as a manager and consultant with a large private hospital group, a leading retirement village operator and several mid to large care home providers in the private and voluntary sectors.

In his first book, visionary social care leader Liam Palmer, shares anecdotes and well researched articles to challenge, inform and ultimately raise standards in the care home sector. He applies his strategic thinking to a number of complex problems within care e.g. the ""agency problem"" and how to take charge of a challenged home. His skill is to unpick these dynamics and identify the drivers and forces at work. Common themes are accountability and the importance of using empathy. He weaves in elements from mindfulness, staff empowerment and Neuro Linguistic Programming (NLP) and CBT. Problems are opportunities that need our best efforts - everyone matters and ultimately he believes that delivering great care comes down to effective leadership.

This memoir aims to guide managers on how to promote compassionate care in their care homes. It contains stories of challenges, explores basic problem-solving skills and guides managers on how to handle complex issues with regards to managing their Carers and creating a genuinely compassionate environment and providing an efficient service.

The Dos And Don'ts Of Managing Carers, Second Edition This second edition of the memoir is updated with a wealth of new materials which are perfect for managers, directors and any other stakeholder in a leadership or managerial position in adult social care. It contains stories of challenges, explores basic problem-solving skills and provides clear pragmatic advice on handling complex issues with regards to managing Carers, creating a genuinely compassionate environment and providing an efficient service. Most health and social care leadership and management books were written by managers, former managers and anyone else but front line Carers. There are issues facing Carers which rarely get through these 'open-door' policies which most managers are implementing. Important feedback from Carers rarely make it to the boardrooms of executive directors and government agencies where also the Carers have no representation. This memoir reflects the author's years of experience working in the UK adult social care sector. If you need genuine undiluted feedback from frontline care employees, then this would certainly help. From reading this memoir, you would gain lots of ideas that you can implement in your setting. You can stop making any more assumptions about why your care home's atmosphere is devoid of any compassion. This memoir is neither a textbook nor written by an editorial team for your delight but there are lots of very rich, clear and concise contents to keep you interested.

Outstanding residential care is personalised not packaged, and prevention is far better than dealing with the results of poor care. Yet driving improvement in service provision requires a process of continuous organisational learning to embed best practice. This unique resource provides all that is needed to create a framework for assessing a care home's strengths and weaknesses and taking the first steps on the road towards an 'Outstanding' rating. Drawing on decades of inspection experience, Terri Salt provides a suite of forms and templates that - with appropriate planning, discussion and collaboration - can serve as the basis for a full quality assessment as well as being built into a regular cycle of monitoring and continuous improvement. Using these tools, staff can learn to enjoy the experience of delivering the very best care to patients - and leaders can provide them with the tools and freedom required to do so.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together