Making The Training Process Work

“Michalak and Yager have done it again. Their detailed explanation of the training process is practical and fills the gap between the theories and what effective trainers actually do. It’s a great resource for the novice and experienced trainer alike.” Ron Kregoski, President Kregoski Associates, Brighton, MI “A lot of books on training promise the world, but few provide practical, step-by-step answers to training challenges that professionals deal with everyday. I am excited about this valuable resource. So much so, had I the power, I would see that a copy of this book was included in every college HR student’s and training professional’s library. This book will teach every training professional, regardless of their level of expertise, something they didn’t know or help them design a training process that will add to the crucial bottom-line.” Wanda J. Smith, Ph.D., Professor of Human Resource Management Virginia Tech University, Blacksburg, VA Senior Partner, H & S Enterprises “Clear, concise, and to the point. Michalak and Yager go beyond the “fad” approach to training and instead address larger organizational and management issues. Must-reading for the trainer, manager, and consultant.” Calvin Sun, President Technology Horizons, Paoli, PA

A comprehensive, practical guide to managing all aspects of training, from programme creation to implementation and monitoring success rates. It offers flexible strategies for adapting training to meet the demands on today's professionals. This new edition retains popular features of its predecessor, and also covers some of the latest developments in the ever-changing world of training and development.

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

To be an effective trainer, you are continuously challenged to choose the most appropriate approach and set of practices ones that will work given your circumstances and context. This book will help you in making five core decisions: defining the best approach to take to training and development in your organisations, selecting the most appropriate delivery strategy, selecting training methods that will achieve your learning objectives, selecting a style of delivery that best matches your skill level and personal characteristics, making effective decisions about how best to evaluate your activities and to calculate a return on your organisations investment in training.