Managing Conflict Creatively

A practical, Bible-centered approach to the dynamics of conflict and conflict management. This manual is intended to serve as a teaching and study guide for a series of five sessions or as a study guide for a course on conflict management in Bible institutes and seminaries.

What does the Bible say about conflict resolution? Nobody likes conflict, especially when both parties are “part of the same team.” Unresolved conflict can lead to missionary attrition, but healthy conflict-resolution can be a wonderful growth opportunity, leading to problem-solving and team-building. In Managing Conflict Creatively, Dr. Palmer first introduces the dynamics of conflict and the common styles of conflict management. After providing a Biblical background, he then identifies types of conflict and how to develop conflict management skills, specifically in cross-cultural situations. Lose your fear of conflict as you walk through case studies, engage in discussion questions, and learn to: Identify the stages of conflict and steps of healthy problem solving Encourage healthy conflict resolution in its early stages Identify your personal conflict style and the characteristics of an effective moderator Overreact less amid conflict Consciously choose a conflict-resolution style tailored to each situation Disagree well and resolve conflicts and misunderstandings without harming your witness Manage conflict in positive ways that foster growth and collaboration This manual is intended to serve as a teaching tool and a study guide for cross-cultural conflict management courses in Bible colleges, mission organizations, and churches. Thirty years after its original publication, this practical, Bible-centered approach to the dynamics of conflict and conflict management in cross-cultural situations remains relevant, both abroad and in today’s hybrid cities.

Conflict is inevitable when people work together, and it’s one of the most difficult challenges facing managers. But it’s a challenge that successful leaders learn to address. Managers who develop an understanding of difference without judgment and are willing to see more than one perspective or solution are in a good position to manage conflict with their direct reports. Conflict between managers and direct reports highlights a power relationship and affects the work itself—the tasks for which managers and direct reports share responsibility. Managers who look to see both sides of conflict can resolve it, but it means assessing the differences between themselves and their direct reports and finding out how those differences affect the conflict. After assessing those differences, managers can devise a plan to use before, during, and after a conflict resolution session. They will be better prepared to understand emotions that can trigger conflict, to clarify performance expectations so their direct reports know what’s expected of them, and to provide ongoing feedback for the support and development of their direct reports.

The transition from classroom lectures and practice preaching into the real world of ministry is not always smooth. The anticipation of putting into practice the ideas arising from one’s education is dampened by the emergence of opposition. Experience leads the youthful pastor to recognize the need to balance zeal, knowledge, and enthusiasm with improved interpersonal skills.

As individuals, we can be creative and ambitious in our personal lives and in our professional lives. But individual efforts can’t always match the energy and productivity of a group. Cultures, societies, clubs, schools, and militaries arose out of our need to band together for mutual support. Organizations were created to deal more effectively with the environment—both the natural world and the world of work. But there is a trade-off when we move from individual contributions to group efforts: the relationships necessary for working together can spawn conflict. In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. These tensions aren’t easy to handle. Conflict can generate discomfort, anger, and ineffective behavior. Feelings such as fear and resentment can rise to the surface. Organizational issues such as unclear lines of authority, power, politics, and ineffective support systems also come into play. Although these internal and external factors create a rich and complicated landscape for conflict to flourish, a conflict with your boss doesn’t necessarily spell the end of your career with an organization. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss’s energy on the needs of the organization, moving both of you toward a more productive working relationship.

This book explores how creative ways of resolving social conflicts emerge, evolve, and subsequently come to be accepted or rejected in inter-group relations. Creativity and Conflict Resolution explores a subject with which political communities involved in social conflict have always grappled: creative ways of imagining and actualizing visions of conflict resolution. This is an ambitious question, which concerns human communities at many different levels, from families, regional-independence movements, and national governments, to inter-state alliances. The author argues that unconventional viability lies at the heart of creativity for transcending seemingly intractable inter-communal conflicts. More specifically, conflict resolution creativity is a social and epistemological process, whereby actors involved in a given social conflict learn to formulate an unconventional resolution option or procedure. Demystifying the origin of unthinkable breakthroughs for conflict resolution and illuminating theories of creativity based on 17 international case studies, this book will be of much interest to students of conflict resolution, peace and conflict studies, human security and IR. Tatsushi Arai is an Associate Professor of Peace and Conflict Transformation at the SIT Graduate Institute in Vermont, USA. He has a PhD in Conflict Resolution from George Mason University, Washington DC, and extensive practical experience in the field.

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.