Moving Your Patients To Yes

Moving Your Patients to Yes! Easy Insurance Conversations Has a patient ever stumped you with an insurance question? Do you wonder how to tactfully discuss insurance benefits with an emotional or inquisitive patient? Teresa gives you her best conversation tactics for these stressful situations based on her many classes and client discussions. Conversations made easier: * Benefit tier explanations* Non-covered benefits and why* Co-payment calculations and collections* Secondary insurance conversations* Write-off confusion and ethics* Premier and Preferred explanations* And more... What people are saying about the book: "I loaned my client a copy and she used it on a patient call. She was able to get them to stay with the practice even though they were out of network!" - Susan Leckowicz, CEO of Dentalcoaches.com "This is an excellent book for dentists and team members that want to master insurance systems in their practice. It's easy to read and understand. Filled with helpful information!"- Sandy Pardue, Director of Consulting, Classic Practice Resources "I just read Teresa Duncan's book, "Moving Your Patients to YES!" and it's officially on my list of "must reads" for progressive dental teams. It's not what you say, but how you say it when it comes to insurance conversations and Teresa is a master at this! "-Bonnie Hixson, President, Hixson Media "I think that every new dental employee should read this book as part of the hiring process. Helps to get the team members in the right mindset. Priceless!"- Laura Hatch, Owner of Front Office Rock

NEW YORK TIMES BESTSELLER • A stunning “portrait of the enduring grace of friendship” (NPR) about the families we are born into, and those that we make for ourselves. A masterful depiction of love in the twenty-first century. NATIONAL BOOK AWARD FINALIST • MAN BOOKER PRIZE FINALIST • WINNER OF THE KIRKUS PRIZE A Little Life follows four college classmates—broke, adrift, and buoyed only by their friendship and ambition—as they move to New York in search of fame and fortune. While their relationships, which are tinged by addiction, success, and pride, deepen over the decades, the men are held together by their devotion to the brilliant, enigmatic Jude, a man scarred by an unspeakable childhood trauma. A hymn to brotherly bonds and a masterful depiction of love in the twenty-first century, Hanya Yanagihara’s stunning novel is about the families we are born into, and those that we make for ourselves. Look for Hanya Yanagihara’s latest bestselling novel, To Paradise.

Sung To The Tune Of Do You Know The Muffin Man?, This Book Stresses The Importance Of Staying Active To Feel Better And Keep Their Bodies Healthy.

A “beautifully crafted” novel of two sisters’ lives, spanning from 1950s Ireland to modern-day America (Colum McCann, author of Let the Great World Spin). Greta Cahill never believed she would leave her village in west Ireland. Yet one day she found herself on a ship bound for New York, along with her sister, Johanna, and a boy named Michael Ward, a son of itinerant tinkers. Back home, her family hadn’t expressed much confidence in her abilities, but Greta discovers that in America she can fall in love, earn a living, and build a life. She longs to return and show her family what she has made of herself—but that could mean revealing a secret about her past to her children. So she carefully keeps her life in New York separate from the life she once loved in Ireland, torn from the people she is closest to. Decades later, she discovers that her children, with the best of intentions, have conspired to unite the worlds she has so painstakingly kept apart. And though the Ireland of her memory may bear little resemblance to that of present day, she fears it is still possible to lose all . . . “A compelling drama of transatlantic Irish life.” —Billy Collins “Marries a deliciously old-fashioned style of storytelling with a fresh take on the immigrant experience . . . A warm, involving family drama.” —Booklist

Isn’t it time you said yes to God? What’s holding you back? The risk? The unknown? The unwillingness to shake up the comfortable status quo? Whatever it is, if you’re not in God’s best place, you’re missing out on something great. The Lord is calling you into a Promised Land. But it’s going to take some faith steps to get there. Jenn Hand wants you to be able to say to God, “My yes is on the table.” Not halfheartedly. Not half the time. Not halfway there. Jenn wants you to go all in with God—because God is all in for you. My Yes Is on the Table takes you into the story of the Israelites as they journeyed out of the wilderness and into the Holy Land that God had granted them. Each chapter will challenge you to move from a fear stop to a faith step. And once you’ve started taking those steps with God, there’s no telling where you’ll end up. For too long, you’ve been paralyzed by fear of the future. You feel God calling. You want to go forward with His plans. Yet fear has stopped you from taking the leap. No more! Instead of letting fear stop you short, let faith call you forward with newfound confidence and holy boldness. Put your “yes” on the table, and watch God do more in your life than you could have ever imagined.

From the USA TODAY bestselling author of Sweet Thing and Nowhere But Here comes a love story about a Craigslist “missed connection” post that gives two people a second chance at love fifteen years after they were separated in New York City. To the Green-eyed Lovebird: We met fifteen years ago, almost to the day, when I moved my stuff into the NYU dorm room next to yours at Senior House. You called us fast friends. I like to think it was more. We lived on nothing but the excitement of finding ourselves through music (you were obsessed with Jeff Buckley), photography (I couldn’t stop taking pictures of you), hanging out in Washington Square Park, and all the weird things we did to make money. I learned more about myself that year than any other. Yet, somehow, it all fell apart. We lost touch the summer after graduation when I went to South America to work for National Geographic. When I came back, you were gone. A part of me still wonders if I pushed you too hard after the wedding… I didn’t see you again until a month ago. It was a Wednesday. You were rocking back on your heels, balancing on that thick yellow line that runs along the subway platform, waiting for the F train. I didn’t know it was you until it was too late, and then you were gone. Again. You said my name; I saw it on your lips. I tried to will the train to stop, just so I could say hello. After seeing you, all of the youthful feelings and memories came flooding back to me, and now I’ve spent the better part of a month wondering what your life is like. I might be totally out of my mind, but would you like to get a drink with me and catch up on the last decade and a half? M

Designed for the busy GP, Emergencies in Primary Care covers the range of emergencies GPs might expect to encounter in the primary care setting, from the immediately life-threatening to the smaller but urgent problems that can and do arise. Written in a concise and didactic style, it incorporates useful algorithms to make complex management straightforward. Government guidelines are incorporated along with links to further information sources. Each clinical topic is succinctly addressed with all the information needed to make an accurate diagnosis, other diagnoses to consider and a clear management strategy.