Moving Your Patients To Yes

Moving Your Patients to Yes! Easy Insurance Conversations Has a patient ever stumped you with an insurance question? Do you wonder how to tactfully discuss insurance benefits with an emotional or inquisitive patient? Teresa gives you her best conversation tactics for these stressful situations based on her many classes and client discussions. Conversations made easier: * Benefit tier explanations* Non-covered benefits and why* Co-payment calculations and collections* Secondary insurance conversations* Write-off confusion and ethics* Premier and Preferred explanations* And more... What people are saying about the book: "I loaned my client a copy and she used it on a patient call. She was able to get them to stay with the practice even though they were out of network!" - Susan Leckowicz, CEO of Dentalcoaches.com "This is an excellent book for dentists and team members that want to master insurance systems in their practice. It's easy to read and understand. Filled with helpful information!"- Sandy Pardue, Director of Consulting, Classic Practice Resources "I just read Teresa Duncan's book, "Moving Your Patients to YES!" and it's officially on my list of "must reads" for progressive dental teams. It's not what you say, but how you say it when it comes to insurance conversations and Teresa is a master at this! "-Bonnie Hixson, President, Hixson Media "I think that every new dental employee should read this book as part of the hiring process. Helps to get the team members in the right mindset. Priceless!"- Laura Hatch, Owner of Front Office Rock

A “beautifully crafted” novel of two sisters’ lives, spanning from 1950s Ireland to modern-day America (Colum McCann, author of Let the Great World Spin). Greta Cahill never believed she would leave her village in west Ireland. Yet one day she found herself on a ship bound for New York, along with her sister, Johanna, and a boy named Michael Ward, a son of itinerant tinkers. Back home, her family hadn’t expressed much confidence in her abilities, but Greta discovers that in America she can fall in love, earn a living, and build a life. She longs to return and show her family what she has made of herself—but that could mean revealing a secret about her past to her children. So she carefully keeps her life in New York separate from the life she once loved in Ireland, torn from the people she is closest to. Decades later, she discovers that her children, with the best of intentions, have conspired to unite the worlds she has so painstakingly kept apart. And though the Ireland of her memory may bear little resemblance to that of present day, she fears it is still possible to lose all . . . “A compelling drama of transatlantic Irish life.” —Billy Collins “Marries a deliciously old-fashioned style of storytelling with a fresh take on the immigrant experience . . . A warm, involving family drama.” —Booklist

Sung To The Tune Of Do You Know The Muffin Man?, This Book Stresses The Importance Of Staying Active To Feel Better And Keep Their Bodies Healthy.

Designed for the busy GP, Emergencies in Primary Care covers the range of emergencies GPs might expect to encounter in the primary care setting, from the immediately life-threatening to the smaller but urgent problems that can and do arise. Written in a concise and didactic style, it incorporates useful algorithms to make complex management straightforward. Government guidelines are incorporated along with links to further information sources. Each clinical topic is succinctly addressed with all the information needed to make an accurate diagnosis, other diagnoses to consider and a clear management strategy.