Obsessed Fan

Janie wanted everything, she wanted it all. Everything this life has to offer and moreBut most of all she wanted him. More than anything else in this world. The one thing she couldnt have, because he belonged to someone else. Cam Konner, talented rock star. Blonde, blue eyed hunk that Janie obsessed about. She'd follow him off the face of the earth, anywhere, just to get him to notice her. Thats all she wanted. She wanted to show him just how much he meant to her. She wanted to dance on stage for him. Her friends thought she was crazy. They told her it would kill her some day. She was out to prove them wrong.

If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with—not just shaping their experiences, but also shaping their memories. Picoult explores the cognitive science behind great customer experiences, pinpointing the breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape people’s perceptions and sculpt unforgettable impressions—thereby turning more sales prospects into customers, and more customers into obsessed brand ambassadors. Packed with intriguing case studies, engaging stories, and eye-opening research, the book details these proven principles and illustrates how they can be applied to almost any type of business or customer. Examples include cases that show how to: • Create Peaks & Avoid Valleys—leverage the science of memory to etch positive impressions in people’s minds, by creating greater experiential peaks and fewer experiential valleys. • Give the Perception of Control—the almost magical power of giving customers a sense of agency, via choice and expectation-setting, causing them to feel better about the experience a business is already delivering. • Make It Effortless—make interactions easy for customers, not just from a physical perspective, but also a cognitive one, to satisfy today’s demand for simplicity and convenience. • Stir Emotion—harness the power of emotion as a memory cue, by infusing customer experiences with emotional resonance, highlighting positive feelings while stemming negative ones. No matter what kind of constituency you serve—customers or colleagues, individuals or institutions, employees or employment candidates—this book will help you do it with distinction. Picoult’s message is particularly relevant for managers, as he shows the parallels between how great companies cultivate engagement with customers, and how great leaders accomplish the same with their workforce. From Impressed to Obsessed reveals the what, the why, and—most importantly—the how behind great customer experiences. Filled with actionable insights, the book provides an invaluable roadmap for becoming the company that everyone wants to do business with, the employer everyone wants to work for, and the leader everyone wants to follow.

OBSESSION examines the many violent interpersonal crimes committed against women and the elderly, providing extraordinary insight into what motivates the perpetrators who commit them. With profiles of many well-known cases and criminals, as well as an invalubale chapter on how you can protect yourself and your loved ones from violence, John Douglas has written a groundbreaking book.

Stalking, Threatening, and Attacking Public Figures is a comprehensive survey of the current knowledge about stalking, violence risk, and threat management towards public figures. With contributions from forensic psychologists, clinicians, researchers, attorneys, and current and former law enforcement professionals, this book is the first of its kind, international in scope, and rich in both depth and complexity.

This unsettling but fascinating book will give you a unique insight deep into the minds of stalkers and reveals how their sinister behaviour affects their victims. From shadowy online stalkers, to jealous ex-lovers, from obsessed admirers and insidious personal vendettas through to crazed and dangerous criminals, this book probes the innermost instincts of the characters involved in each of the terrifying - and increasingly common - crimes described here. Based on revealing interviews with policemen, psychiatrists and doctors, as well as the families of many of the true-life victims - both male and female - this is the first time that such a collection of stalking cases from across the UK has been presented in such vivid and memorable detail. From the high-profile Marchese/Falkowski case currently proceeding through the courts, to the tragic events of lesser-known fatal stalkings, these stories read like fiction - but everything published is based on startling fact.

This book examines changing representations of masculinity in geek media, during a time of transition in which “geek” has not only gone mainstream but also become a more contested space than ever, with continual clashes such as Gamergate, the Rabid and Sad Puppies’ attacks on the Hugo Awards, and battles at conventions over “fake geek girls.” Anastasia Salter and Bridget Blodgett critique both gendered depictions of geeks, including shows like Chuck and The Big Bang Theory, and aspirational geek heroes, ranging from the Winchester brothers of Supernatural to BBC’s Sherlock and the varied superheroes of the Marvel Cinematic Universe. Through this analysis, the authors argue that toxic masculinity is deeply embedded in geek culture, and that the identity of geek as victimized other must be redefined before geek culture and media can ever become an inclusive space.

In Magnificent Obsession: The Outrageous History of Film Buffs, Collectors, Scholars, and Fanatics, author Anthony Slide looks at the way film has dominated the minds and lives of film buffs, film collectors, film academics, and just plain fans of past movies. Based on the author's more than fifty years in the field and his personal, up-front knowledge of the subject, chapters provide unique documentation on film buffs who once created a livelihood from their hobby, including long-forgotten Chaw Mank and the vast array of film clubs that he headed and New York radio and television sensation Joe Franklin. The history of fans and their fan clubs are discussed, as well as the first and only periodical, Films in Review, which catered both to film scholars and film buffs. The histories of several legendary film collectors such as David Bradley and Herb Graff are featured, as is Hollywood's Silent Movie Theatre, where film buffs found a home from the 1940s onwards, sharing it with drug dealers, male prostitutes, fantasists, and hit men. Magnificent Obsession is vast in its approach, discussing the entire history of the phenomenon of the film buff from the early 1910s through the present and documenting the manner in which film buffs have changed--thanks to the internet--from relatively gentle and kind individuals to the obsessive, sometimes overbearing, and often self-important film buffs of today.

What drives people to crave fame and celebrity? How does fame affect people psychologically? These issues are frequently discussed by the media but up till now psychologists have shied away from an academic away from an academic investigation of the phenomenon of fame. In this lively, eclectic book David Giles examines fame and celebrity from a variety of perspectives. He argues that fame should be seen as a process rather than a state of being, and that 'celebrity' has largely emerged through the technological developments of the last 150 years. Part of our problem in dealing with celebrities, and the problem celebrities have dealing with the public, is that the social conditions produced by the explosion in mass communications have irrevocably altered the way we live. However we know little about many of the phenomena these conditions have produced - such as the 'parasocial interaction' between television viewers and media characters, and the quasi-religious activity of 'fans'. Perhaps the biggest single dilemma for celebrities is the fact that the vehicle that creates fame for them - the media - is also their tormentor. To address these questions, David Giles draws on research from psychology, sociology, media and communications studies, history and anthropology - as well as his own experiences as a music journalist in the 1980s. He argues that the history of fame is inextricably linked to the emergence of the individual self as a central theme of Western culture, and considers how the desire for authenticity, as well as individual privacy, have created anxieties for celebrities which are best understood in their historical and cultural context.