Quality Value Banking

The concept of quality, long used in the manufacturing sector, has become a top priority among financial institutions. This step-by-step introduction links the creation of quality with bottom-line financial profitability. It combines service quality techniques, organizational effectiveness analysis, and financial profitability strategies calling for management cooperation at all levels--cutting costs, increasing earnings and allowing competitive pricing of customer products and services. Based on the research of Drs. Juran and Edwards, it walks readers through the process of creating a quality management committee and evaluating the bank's products, services, organization and technology, and recommends quality improvement strategies. Also included is an in-depth case study based on the authors' entire program.

This book demonstrates how shareholder value analysis has become a valuable instrument of strategy assessment. It illustrates the ways in which management is able to align company policy with the financial goals of its shareholders and describes various methods of value-orientated company planning. Including up-to-date examples and case studies Shareholder Value Management in Banks represents the application of an important conceptual area to an international industry.

Sustainable shareholder value is a main strategic objective for financial institutions. This text provides an analytical assessment of shareholder value creation, providing a framework for analyzing theory, and presenting empirical investigations. It analyzes the importance of drivers in creating value and develops a new measure of bank efficiency.

Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998. The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.

Technology affects all areas. Business and government processes are changing with the use of the internet, mobile devices, internet of things, blockchain, machine learning, artificial intelligence and many other new technologies. In this book, it is aimed to focus the use of technology, new trends in business life and government covering the studies in all sub-areas of Information Systems, Knowledge Management, eBusiness, eCommerce, eMarketing, mCommerce, eGovernment, ePublic Services, eGovernance etc. The book consists of 7 chapters. Book chapter authors are reputable scientists from different countries of the world. The first chapter is a critical review and a case study in e-Business, with special attention to the digital currencies resource and its possibilities. The second chapter attempts to incorporate the Unified Theory of Acceptance and Use of Technology (UTAUT) model with perceived risk theory (security risk and privacy risk) to explore its impact towards the intention to use m-government services. The third chapter aims to assess the level of gender inclusivity in the municipal e-procurement processes in the City of Johannesburg as a case study. The fourth chapter examines the impediments that derail the intensive uptake of eLearning programmes in a particular higher education institution. The fifth chapter investigated the role of Knowledge Management Systems (KMS) in enhancing the export performance of firms operating within the manufacturing sector in Zimbabwe. In the sixth chapter, a survey was undertaken on 131 small and medium-sized enterprises (SMEs) from Pelagonija region in order to determine the current level of SME digitalization within the region. It is aimed to compare with European Union (EU) average and to make conclusions on the impact of the SME digitalization to region gross domestic product (GDP) growth as well as revenues collection. The last chapter’s purpose was to develop a measuring and modelling framework/instrument of Internet banking service quality (IBSQ) for the South African banking sector.

This book presents an integrated framework for risk measurement, capital management and value creation in banks. Moving from the measurement of the risks facing a bank, it defines criteria and rules to support a corporate policy aimed at maximizing shareholders' value. Parts I - IV discuss different risk types (including interest rate, market, credit and operational risk) and how to assess the amount of capital they absorb by means of up-to-date, robust risk-measurement models. Part V surveys regulatory capital requirements: a special emphasis is given to the Basel II accord, discussing its economic foundations and managerial implications. Part VI presents models and techniques to calibrate the amount of economic capital at risk needed by the bank, to fine-tune its composition, to allocate it to risk-taking units, to estimate the "fair" return expected by shareholders, to monitor the value creation process. Risk Management and Shareholders' Value in Banking includes: * Value at Risk, Monte Carlo models, Creditrisk+, Creditmetrics and much more * formulae for risk-adjusted loan pricing and risk-adjusted performance measurement * extensive, hands-on Excel examples are provided on the companion website www.wiley.com/go/rmsv * a complete, up-to-date introduction to Basel II * focus on capital allocation, Raroc, EVA, cost of capital and other value-creation metrics