Reengineering In Action

Business process reengineering is arguably the management paradigm of the decade. No other paradigm for organizational innovation and improvement has achieved a stronger presence and impact in corporate boardrooms around the world. In recent years reengineering has also moved away from the hype into real-world application, and there is now a vast pool of techniques and experience ready to be tapped by organizational-change advocates. This book provides an international showcase of reengineering in action, with contributions from more than forty experts spanning five continents. Besides prescriptions of concepts and tools, it presents case studies of public sector as well as private sector reengineering experience, and visions of the future of reengineering practice. Contents:Introduction:Reengineering for World-Class ExcellenceConcepts and Tools:Workflow Management TechnologyThe RARE SystemIntegrated Business Process ManagementBPR-Enabled Systems EngineeringSupply Chain ManagementReference Process Building BlocksDiagnosing Process DesignUnit of AnalysisElectronic CommerceObject-Oriented ModelsPublic Sector Experience:Singapore's Public SectorUS Department of DefenseExtensions of IDEF MethodologyCivil Services in TaiwanCustomer Participation and CommitmentYin-Yang Balanced ApproachPrivate Sector Experience:IT Dimensions and InterdependenciesHR Development SystemsEnd-User SupportBPR in IndiaTextile ManufacturingA Scientific ApproachFuture Prospects:Managing RisksInto the 3rd Millennium Readership: CEOs, CIOs, COOs, IS managers, HR managers, management consultants, industrial engineers and educators.

This text gives practical advice on one of the key management topics of the 1990s. It shows how process re-engineering results from innovating and changing - innovating the way work is done and changing the way people work together to get it done. Using a straight-forward step-by-step approach, this guide contains checklists, informative illustrations and detailed action plans. Designed for any manager wanting to bring about change, this book comes complete with reproducible forms and worksheets, and includes details on evaluating the costs, and benefits, of re-engineering.

The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.

If you have questions about how to meet the demands of the new economy, corporate and organizational agendas, and the changing workplace you will find the answers in this well-written and concise book. Reengineering the Training Function provides a plan of action rich in strategies and tactics, full of specific guidelines and tools that can be put to use immediately. Learn how successful business reengineering and training practices parallel the reengineering of business processes. Any business that wants to remain competitive in a global marketplace will find this book relevant. Put these guidelines to work immediately to conduct a strategic training audit prior to initiating any reengineering process. You can change the process of training and control the new continuous learning organization with Reengineering the Training Function.

Today's organizations can enjoy vast improvements when processes are adjusted through reengineering. But unless they can identify which processes need improvement, these companies may be wasting time and other resources. Process Reengineering reduces this risk, showing readers how to evaluate processes for reengineering potential. This concise guide also prepares the work force for the general and technological challenges associated with any type of radical change.