Service Navigation

This exciting new book is the first of its kind to offer an analysis of Service Navigation and provide a framework for understanding the role and its application across a range of fields of practice. With an emphasis on the participation of individuals in their own care, it directly addresses the recent changes in policy and service development in health and human services, including the introduction of the National Disability Insurance Scheme. Developed by a team of experts at one of Australia's leading universities, this unique text helps social workers, nurses, and allied health workers navigate the various systems that the service user has to use to become responsible for managing their own care arrangements and to help them to achieve their desired goals.

Institutional Reform of Air Navigation Service Providers deals with the changes that have taken place in this major, technologically progressive industry as many countries moved away from direct provision by the government to forms of corporate or private provision. The author provides an up-to-date institutional and economic analysis of air navigation service providers’ efforts to reform their governance and funding structures under these changes. The book discusses air navigation service providers in great detail, with a focus on the historical evolution of the industry’s institutional and regulatory frameworks as well as the ongoing developments in the industry (e.g. the Single European Sky in Europe and NextGen in the US). The author departs from the more conventional quasi-descriptive analysis by performing economic and econometric analyses of the industry that explicitly include institutional variables, e.g. to explore whether the nature of ownership can be associated with different economic efficiency outcomes. The result is a rigorous assessment of the structures of various air navigation service providers, strengthened by the use of case studies and policy analysis of potential reform. The theme and scope of this book will appeal to anyone interested in the institutional and regulatory history of air navigation service providers, and its accessible approach will appeal to policy-makers and professionals as well as people who are interested, more broadly, in economic regulation.

Thoroughly rewritten for today's web environment, this bestselling book offers a fresh look at a fundamental topic of web site development: navigation design. Amid all the changes to the Web in the past decade, and all the hype about Web 2.0 and various "rich" interactive technologies, the basic problems of creating a good web navigation system remain. Designing Web Navigation demonstrates that good navigation is not about technology-it's about the ways people find information, and how you guide them. Ideal for beginning to intermediate web designers, managers, other non-designers, and web development pros looking for another perspective, Designing Web Navigation offers basic design principles, development techniques and practical advice, with real-world examples and essential concepts seamlessly folded in. How does your web site serve your business objectives? How does it meet a user's needs? You'll learn that navigation design touches most other aspects of web site development. This book: Provides the foundations of web navigation and offers a framework for navigation design Paints a broad picture of web navigation and basic human information behavior Demonstrates how navigation reflects brand and affects site credibility Helps you understand the problem you're trying to solve before you set out to design Thoroughly reviews the mechanisms and different types of navigation Explores "information scent" and "information shape" Explains "persuasive" architecture and other design concepts Covers special contexts, such as navigation design for web applications Includes an entire chapter on tagging While Designing Web Navigation focuses on creating navigation systems for large, information-rich sites serving a business purpose, the principles and techniques in the book also apply to small sites. Well researched and cited, this book serves as an excellent reference on the topic, as well as a superb teaching guide. Each chapter ends with suggested reading and a set of questions that offer exercises for experiencing the concepts in action.

This title draws together international authorities to explore the variety of work that libraries are doing across the world to deliver resources to users via mobile and hand-held devices. Based on the proceedings of the Third International M-Libraries Conference held in Brisbane in May 2011, this draws together cutting-edge international contributions from the leading authorities in the field. The main strands of discussion include: • mobile services and their development • mobile users, their behaviour and requirements • emerging technical developments including new platforms, devices and applications • strategy and infrastructure developments at national level • reflections and feedback on new service models • local innovation. Readership: Information professionals in all sectors, policy makers, researchers, developers, publishers, suppliers, LIS students and new professionals.

This exciting new book is the first of its kind to offer an analysis of Service Navigation and provide a framework for understanding the role and its application across a range of fields of practice. With an emphasis on the participation of individuals in their own care, it directly addresses the recent changes in policy and service development in health and human services, including the introduction of the National Disability Insurance Scheme. Developed by a team of experts at one of Australia's leading universities, this unique text helps social workers, nurses, and allied health workers navigate the various systems that the service user has to use to become responsible for managing their own care arrangements and to help them to achieve their desired goals.