Silence Kills

Effective communication is often the first thing to be abandoned in times of crisis, panic, and stress. What if it didn’t have to be that way? As an FBI-trained hostage negotiator and public information officer for 20 years, Scott Harvey built a career on his ability to communicate his way through any crisis. In Silence Kills, he demonstrates how simple (but not easy) it is to communicate through the daily crises that happen in any organization. Silence Kills takes motivated individuals back to the basics of communication that will work in ANY situation. Harvey’s professional experience shapes his techniques as he outlines how to develop a communication style that works in any situation—especially times of stress. Silence Kills is an essential training guide, providing readers the tools to understand: The hidden consequences of silence How stress & fear impact a message The secret superpower of great communicators Three strategies for building trust & rapport The right tactics for delivering a message How to be prepared for any situation Master the skills and strategies to speak up, share a message, and confidently lead with Silence Kills.

A killer so clever, nobody hears the screams . . . When the mutilated body of a woman is discovered in her home, DCI Bishop from the Met murder squad is called in to oversee the case. The horrific killing bears a striking resemblance to three other murders years before, but the cases were never solved. Bishop knows they need the help of Holly Wakefield, a criminal psychologist who specialises in getting inside the minds of serial killers. The grisly murders occur every three years, but it is the stick-man drawing left at each crime scene that has the police baffled. A post-mortem also detects a cocktail of drugs that can leave a victim screaming in silence. No one would have heard their cries for help. Holly suspects that they are a missing a vital clue that links the victims. But can she discover the link before the killer comes knocking at her door? The twisty, heart-racing new serial killer thriller in the Holly Wakefield series, perfect for fans of Robert Bryndza, Angela Marsons and Stuart MacBride. PRAISE FOR THE HOLLY WAKEFIELD THRILLERS: 'A thrilling new talent' PETER JAMES 'Creepy, twisted and gripping' SUN 'Dark, compelling' M. W. CRAVEN 'Mightily impressive . . . Deviously plotted' DAILY MAIL 'Utterly compelling' LESLEY KARA 'As many twists and turns as a rollercoaster!' AMY LLOYD

GAUTENG, South Africa Peter Johnson had only one wish; he wished to be a teacher again. Problem is, he was a hobo and nobody was going to ever employ him. The wealthy Atkinson family was desperately trying to overcome their grief. Not being able to get over the deaths of their twin daughters in a car accident, the husband, Michael, was slowly turning into a monster. Both the Atkinsons and Peter saw their redemption in a miracle event that was coming to town. A heavy thunderstorm however, disrupted peoples efforts to get tickets for this event. When the beggar offer the Atkinsons to queue for them in exchange for a ticket, Kathy eagerly accepted. The Pastor however, got seriously injured in a car accident on his way and the event had to be cancelled. When thousands of people started to leave the stadium in disappointment, the beggar became saddened at the commitment of their faith. Still dressed in his pitiable cloths, he took to the stage and challenged their devotion to God over the powerful speakers. You are so concerned in your own personal healing that you would not care if this whole world rots around you, he screamed at them. Being the professional teacher he once was, he followed that with a most powerful speech from the podium. Bruce Ashton, a highly acclaimed television producer, became enthrall by the intellect of the beggar but was told by his bosses; Sorry, God does not sell; sex, money and violence are whats bringing in the money for any television company. Risking his future as a producer and counting only on the wisdom of the beggar, Bruce Ashton persuaded Peter Johnson to take up role in a TV program. Together they started what was to become a very controversial crusade. The hobos life was never going to be the same again; nor the lives of those who would get involved with his. In this novel, Eben L Le Roux brings people together in a plot that could only be generated by divine intervention. A book so inspiring, motivating, fast paced and thought provoking, it will be hard to put down.

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Featuring analysis of healthcare issues and first-person stories, Policy & Politics in Nursing and Health Care helps you develop skills in influencing policy in today’s changing health care environment. 145 expert contributors present a wide range of topics in policies and politics, providing a more complete background than can be found in any other policy textbook on the market. Discussions include the latest updates on conflict management, health economics, lobbying, the use of media, and working with communities for change. The revised reprint includes a new appendix with coverage of the new Affordable Care Act. With these insights and strategies, you’ll be prepared to play a leadership role in the four spheres in which nurses are politically active: the workplace, government, professional organizations, and the community. Up-to-date coverage on the Affordable Care Act in an Appendix new to the revised reprint. Comprehensive coverage of healthcare policies and politics provides a broader understanding of nursing leadership and political activism, as well as complex business and financial issues. Expert authors make up a virtual Nursing Who's Who in healthcare policy, sharing information and personal perspectives gained in the crafting of healthcare policy. Taking Action essays include personal accounts of how nurses have participated in politics and what they have accomplished. Winner of several American Journal of Nursing "Book of the Year" awards! A new Appendix on the Affordable Care Act, its implementation as of mid-2013, and the implications for nursing, is included in the revised reprint. 18 new chapters ensure that you have the most up-to-date information on policy and politics. The latest information and perspectives are provided by nursing leaders who influenced health care reform with the Patient Protection and Affordable Care Act of 2010.

I am like so many others In a sea of survivors So many faces Of anguish, of pain, of torment Then of relief, help, and hope They did not count on us Did they? Christa Mackenzie is a survivor of childhood trauma whose journey to healing has led her from diagnoses of Dissociative Identity (DID), Post-traumatic Stress (PTSD), and Bipolar disorders to one of spiritual wholeness. Within a collection of inspirational writings, Mackenzie leads others down an introspective path into her personal story of survival, testimony of God’s faithfulness and care, and intense psychological challenges with the intent of providing hope to and helping those attempting to overcome similar traumatic obstacles. Mackenzie shares poems, scripture, and anecdotes that support her story of survival as she struggled to emerge from the darkness and into the light of healing through therapy, faith, and an inner-strength that eventually guided her to not just survive, but thrive despite her past circumstances. Pilgrimage toward the Light shares inspirational writings from a devout Christian that detail her incredible journey from childhood trauma to spiritual wholeness.

The ideal popular guide to the key Spaghetti Westerns - mainly the good but also the bad and the ugly - this is an authoritative, entertaining and comprehensive companion to the films that created the mythical Spaghetti West in the most improbable circumstances. Sergio Leone's "Dollars" trilogy is covered, with many more major and minor Spaghetti Westerns, including Sergio Corbucci's "Navajo Joe", Carlo Lizzani's "The Hills Run Red" and Duccio Tessari's "A Pistol for Ringo". This popular guide explores the films through the biographies and filmographies of key personnel, stories of the films' making, their locations and sets, sources, musical scores, detailed cast information, box office fortunes internationally, with many illustrations, including original posters and stills.

Designed to help you excel at every stage of your leadership path, this unique and practical text is organized around a nursing and health care leadership trajectory of three core areas — The Strategies, The Personal, and The Environment. The Strategies covers necessary actions that you need to take to become more influential in any environment to move yourself and your people to greater contributions. The Personal relates to the concepts that you must develop and hone to increase your influence. The Environment reinforces how you can exercise the strategies and personal factors in this leadership model through assessing the situations in which you find yourself. Reflection questions in each chapter emphasize the importance of the process being discussed as a strategy for growth and to facilitate active reading. LL Alert! boxes cite examples of actions and statements to avoid. LL Lineup summaries at the end of each chapter help you create an action plan related to the chapter topic. Practical approach features straightforward, concise content that addresses only the most relevant information on the subject of each chapter. The Strategies covers necessary actions that you need to take to become more influential in any environment to move yourself and your people to greater contributions. The Personal relates to the concepts that you must develop and hone to increase your influence. The Environment reinforces how you can exercise the strategies and personal factors in this model through assessing the situations in which you find yourself.