Ten Dollars To Hate

Ten Dollars to Hate tells the story of the massive Ku Klux Klan of the 1920s—by far the most “successful” incarnation since its inception in the ashes of the Civil War—and the first prosecutor in the nation to successfully convict and jail Klan members. Dan Moody, a twenty-nine-year-old Texas district attorney, demonstrated that Klansmen could be punished for taking the law into their own hands. “Bernstein’s offering is a must-read for those interested in Texas history and for those seeking to better understand the tenor of our own times.”—Southwestern Historical Quarterly “Bernstein has done Texas and the country a favor by documenting Moody’s bravado and vanquishing of the Klan”—Corpus Christi Caller-Times

Annotation. In 1916, seventeen-year-old Jesse Washington, a retarded black boy, was publicly tortured, lynched, and burned on the town square of Waco, Texas, Drawing on extensive research in the national files of the NAACP, local newspapers and archives, and interviews with the descendants of participants in the events of that day, Patricia Bernstein has reconstructed the details of not only the crime but also how it influenced the NAACP's antilynching campaign.

Straight Talk From the Firebrand Libertarian Who Struck a Chord Across America Larry Elder tells truths this nation's public figures are afraid to address. In The Ten Things You Can't Say in America, he turns conventional "wisdom" on its head and backs up his commonsense philosophy with cold, hard facts many ignore. Elder says what no one else will: Blacks are more racist than whites. White condescension is mor damaging than white racism There is no health-care crisis The War on Drugs is the new Vietnam...and we're losing Republicans and Democrats are the same beast in different rhetoric Gun control advocates have blood on their hands. America's greatest problem? Illegitimacy. The welfare state is our national narcotic. There is no glass ceiling. The media bias: it's real, it's widespread, it's destructive

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt. What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: How to turn an upset customer into a customer for life, in five easy steps. Why “haters” will determine your organization’s growth and profitability. How to thrive in the “experience economy.” The importance of the five-touch journey mapping. The impact of hate-love personification. How to turn your customers into “Evangelists.” The power of: Attraction, Promotion, Retention, and Avoiding Deflection. The secrets of the best organizations in the world. This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You’ll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.

Julian Kelly, author of the book Essence in A Minor: Rage, A Black-White Memoir, returns with a second controversial memoir about therapy. She describes the erotic relationship between patient and therapist using sensual evocative imagery and through masterful use of elaborately constructed metaphors.Julian describes her battle with mental illness, and the isolation that often accompanies the courageous effort to heal.This memoir openly blurs and explores the lines between hatred and love, truth versus imagination, and challenges our perception of reality. She writes a frightfully honest and spectacularly intimate look at the way we see and desire our therapists.