The Ideal Performance Improvement Eco System

The purpose of this book is to provide a user-friendly guide for healthcare leaders, improvement practitioners, and providers at all levels (current and aspiring) to assemble performance-improvement ecosystems that will transform organizational performance, improve health outcomes, and stand the test of time in the face of scarce resources. The healthcare industry is experiencing more disruption and change now than ever before. The old way of doing business is gone and the new is here. Thus, healthcare leaders must evolve with the market or face extinction. As the market evolution continues, the only question is "How many organizations and leaders will make the cut?" The Ideal Performance-Improvement Ecosystem is a quick guide for the journey to the transformational promise land. Readers will gain simple, practical, and actionable insight on thought leadership topics such as the following: Strategic Planning Governance and Oversight Quality Management System Continuous Improvement Knowledge Management Culture “insert image” Casey Bedgood is a healthcare leader with over twenty years of experience. He is a Six Sigma Black Belt and accomplished author. Over the years, Casey's work has been recognized, sourced, and modeled by national and global best practice organizations in the healthcare industry and beyond. He has amassed a portfolio of dozens of publications on topics such as thought leadership, knowledge transfer, performance improvement, strategic design, innovative thinking, transformation, Quality Management System (QMS), and many others. Subsequently, many large complex healthcare enterprises across the US, Canada, and Singapore have sourced and sought after Casey's thought leadership expertise. Casey earned a BBA Magna Cum Laude from Mercer University and a Master's of public administration from Georgia College and State University (GCSU). He is a IISE Lean Green Belt, Six Sigma Green Belt, and Six Sigma Black Belt. Also, CAP trained via GE and a member of the American College of Healthcare Executives (ACHE).

The genesis of this book is over two decades of experience working with leaders who struggle with the concept of Quality Management System (QMS). Often, leaders fail to understand this concept, implement ineffective QMS models and subsequently are disrupted from their roles. More important and even more impactful are the consequences a poorly designed and executed QMS model has on organizational stakeholders including customers. The purpose of this book is to provide a simple leadership quick guide for designing high-performing Quality Management System models. This guide will focus on Quality Management System assessment, structure, process and achieving outcomes through practical real-world tools, templates, and models. The test of any model is its outcomes. This book will provide decades of insight so leaders ensure their QMS model Solves Problems, Achieves Outcomes, Sustains Wins, and Transforms Organizational Outcomes in High-Risk Environments. The intended audience for this book includes but is not limited to: top executives, governance members, leaders of any rank, thought leaders, strategists, students, performance improvement leaders, change agents, teachers, and anyone interested in quality, improvement, strategy, and leadership. Regardless of role, organization type, or industry, quality matters and is a focal point for customers. Thus, those leading the charge for excellence in this arena must have a good structure, process, and measurable outcomes sustained over time. So, why is this topic important? In today’s world, change is the new normal and only constant. In many industries, such as healthcare for example, the foundations of the industries themselves are shaking greater than at any other time in history. As change grows, so does the associated risk and disruption. How will leaders and their organizations succeed in high-risk environments without a good foundation? The short answer is they won’t. The starting point for success is the Quality Management System. By reading this book, readers will learn: How to construct a well-defined Quality Management System (QMS) How to identify and counter common misperceptions of QMS Techniques to engage other leaders in crucial conversations related to QMS gaps, illusions of success, perceived and real shortcomings, and measures of success How to conduct a basic and advanced assessment of Quality Management System models to determine what is working, what is not working, and high-risk areas to improve The required structural elements of high-performing QMS models A wholistic approach to the QMS process What measures constitute QMS success

Leadership is a risky business. In the current world, change is the new normal and only constant. As change grows, so does risk. Thus, leaders must be master change agents and master mitigators of risk. But, how will leaders succeed if they don’t measure and lack insight? Simply put, they won’t. Those that are successful in these arenas will ride the waves of success during their tenure on the leadership stage. In contrast, their counterparts will be crushed by the never-ending waves of disruption. Often leaders or those aspiring erroneously view leadership power from a self-interested perspective. They see power through the lens of a title, position, control over others, influence, emotional intelligence and the like. Unfortunately, this view is misaligned and short sighted. Another perspective of leadership is the ability to impact positive change for those around you. In reality, leaders are those that use their gifts, skills and knowledge to educate and empower others in the long run. The purpose of this book is to unveil insight as to the true meaning of leadership power – how to attain it, how to leverage it to add the greatest amount of value to humanity, how to weaponize it to marginalize and eliminate risk and how to share it with others so they can carry the torch once you step off the leadership stage. In this book, readers will learn: How to master the art of change The value of leadership self-advocacy The pearls and pitfalls of leading integration teams The unintended consequences of sharing knowledge The sidewinder effect of misinterpreting root causes of success The leadership test of humility Leadership matchmaking to ensure the right leaders are selected to solve the organization’s problems Leadership Loopholes: The Houdini Effect The risk of underestimating leadership value The risk of not focusing on the right attributes The risk of leading turnarounds

The key to effective leadership is being fit for the challenge. Leadership is a perpetual boxing match in many respects in which preparation, stamina and skill are required. Only the strongest survive. Every decision and tollgate along the career journey is laden with risk. Those leaders who harness risk to their advantage will land the knockout punch in every fight. The only question is how many leaders will be fit enough for the challenge? The purpose of this book is to provide insight on how risk impacts every aspect of leadership, including the mundane, routine and nonglamorous aspects of leadership. This is important because often the small things can easily turn into big disruptors. Moreover, the end goal is to equip leaders with a journey map and quick guide to win in high-risk environments. Change is the new normal and only constant in today’s world. As change increases, so will risk and its subsequent impacts on humanity. This includes leaders, organizations and customers. No one is exempt. In this book, readers learn how to: Determine which career battles to fight and which ones to avoid Prepare to fight the unavoidable challenges along the career journey Leverage risk to choose the right leaders for the team Leverage risk to invest time wisely and avoid wasting it Leverage risk to predict, identify and resolve leadership burnout Risk assess leadership credentials so only those that produce a return are added to the portfolio Risk assess performance outcomes so the path ahead is smooth sailing instead of a rough ride Leverage risk so high performance is a reality instead of a pipe dream Leverage risk to find the right leadership sponsor

Currently, change is the new normal. As change grows, so does risk. But how will leaders understand the risk if they don’t measure it? In short, they won’t. The reality is that ignorance is never bliss. What leaders and their organizations don’t know will eventually impact them and their customers. Thus, situational awareness, forethought, and preparation are now key competencies for leaders to survive in high-risk environments. In this book, readers will learn the basics of leadership time management, the disruptability quotient, the leadership “canary” and why it’s just as important to leaders as it was to coal miners, and the slippery slope of change management (do we improve, change, or model the current state?), signals of leadership maturity and false positives, mastering the art of organizational knowledge, the pearls, and pitfalls of leadership rebranding, and the risk of non-utilized talent. Why aren’t current leaders required to undergo “storm proofing” from an operational perspective? As many of us experienced in various academic programs, the main foci are technical skills in management, organizational theory, data analysis, and many of the traditional leadership training courses. But, what happens when a leadership storm appears such as an unprecedented pandemic or supply chain crisis, or talent gaps where workers are not available to complete the basic services humanity relies on daily? Most leaders were not and are not prepared for today’s storms. The result is reactive leadership, higher-than-expected risk propositions, and disruptive transformations that force leaders from their perches to find the next best role their skillsets will buy. This book is for leaders and professionals who are currently, or will be leading teams, divisions, and organizations. Its purpose is to provide practical guidance on how leaders can “stormproof” their portfolios. Thus, they will be able to survive, thrive in, and outlast high-risk leadership storms that will overwhelm their less-prepared peers.

Is knowledge powerful? Do leaders and those aspiring really understand the importance and power of organizational knowledge? Can knowing accelerate one’s career journey, while not knowing disrupt success? Will leaders and organizations achieve their full potential and mission without leveraging organizational knowledge? This book is for leaders, aspiring leaders, professionals, students, performance improvement practitioners, and strategists regardless of industry. It provides a quick, clear, and concise guide for readers to understand organizational knowledge, create knowledge transfer plans, and leverage knowledge to lead from the front. Without knowledge, leaders and their organizations will eventually operationally perish. In this book, leaders will learn the power of the following: • Strategic knowledge • Knowledge related to organizational governance and structure • Creating knowledge plans and capturing and sharing knowledge • Leveraging organizational knowledge in integrating organizations and building teams • Knowledge in leadership decision making

Why do some leaders succeed and others fail? Is there a magic ingredient that the leaders must consider in their career journey to ensure the joy ride does not turn into a nightmare? What is the key to maximizing leaders' success in ways that are sustainable long term? The purpose of this book is to provide a simple road map for leaders, aspiring leaders, students, and anyone interested in the art of leadership to succeed in high-risk environments. Often, leaders don’t know what they don’t know. One main culprit is the lack of assessing, measuring, analyzing, and addressing risk. Simply put, we don’t know what we don’t measure. What is not known can and will eventually harm leaders, organizations, and their customers. Change is the new normal and only constant. As change grows, so does risk. Risk can be a friend or foe to thought leaders. It all depends on perspective, insight, and knowledge. Ignorance is never bliss, and leaders must leverage knowledge to mitigate risks at every turn. In The 10 Cardinal Sins of Leadership: What Thought Leaders Must Never Do to Succeed in High-Risk Environments, readers will learn: How to identify, measure, analyze, and address various types of risk How to determine if risk is a friend or a foe Strategic planning concepts that will allow leaders to magnify, plan for, leverage, and marginalize risks long term Methods to ensure that inclusion efforts do not become overly exclusive, thus excluding key stakeholders and creating new levels of organizational risk Techniques for looking back at organizational yesteryears to create a high-performing journey map for the road ahead The value of perspective – how we view things determines how we respond or wait to be disrupted unknowingly

Have you ever wondered what foundational attributes are essential for overcoming your career giants, withstanding the storms, and enjoying the journey? The purpose is to provide students, leaders (aspiring or current), executives, and health-care providers at all levels a practical guide for transitioning from obscurity to the leadership limelight. This is an overview of what colleges, universities, and internal organizational development programs don't tell you. Many leaders are unprepared for their journey, don't understand the process and are overcome by the giants. Essentially, set up for failure. Conquering the Giants: A Quick Guide for Leaders to Win the Battles and the Wars Along the Career Journey is a survival guide and insight as to how to enjoy the journey, survive in crocodile-infested waters, mitigate risks (i.e., giants), and succeed as leaders. Focal points include The Power of Influence Leadership Influence: Peace Through Strength The Ideal Executive Sponsor: Leading from the Front The Perfect Storm--When Organizational Norms and Core Values Clash Cultural Tug-of-War: Push versus Pull Relationship Management 101: The Value of Trust Grooming the Next-Gen Health-care Leader The Case for an Integrated Skillset: Improvement Outcomes Win Over Political Savvy Leveraging Talent for Optimal Success: A Leader's Guide for Selecting the Right Organization Career Tollgates: Times and Seasons for Next Level Leadership The Final Pearl: Signs of Leadership Regression