Tiny Noticeable Things

TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION TNTs are Tiny Noticeable Things. People don’t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone’s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ‘thank you’ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference. In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level. Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle ‘human’ touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us. If you want to differentiate yourself, don’t overlook the TNTs! WARNING – THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS ‘I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say “I can’t believe there’s generosity on such a scale.” The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people’s lives. That for me is what TNTs are all about.’ Nick Knowles – TV Presenter & Motivational Speaker

TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION TNTs are Tiny Noticeable Things. People don’t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone’s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ‘thank you’ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference. In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level. Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle ‘human’ touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us. If you want to differentiate yourself, don’t overlook the TNTs! WARNING – THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS ‘I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say “I can’t believe there’s generosity on such a scale.” The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people’s lives. That for me is what TNTs are all about.’ Nick Knowles – TV Presenter & Motivational Speaker

A fresh and innovative route to business and personal success - Polar Bear Pirates contains a whole new universe of characters and terminology that everyone will instantly recognize and relate to. Polar Bear Pirates, highly focused, successful, fun-loving people who truly believe in life before death, are on a quest to reach Fat City. But as we follow the fortunes of these highly motivated bears, we see how they must fight off some pretty ruthless and often highly elusive enemies - enemies who are determined to block their paths and shatter their dreams... Here's a brief sketch of just some of these treacherous characters... Sinkers...the bitter losers who, as disciples of the pear shape, despise anyone else's success and derive immense pleasure from torpedoing it... Head treads...those who block anyone coming up the success ladder; they are devoid of talent, having only got where they are through brown nosing, knife throwing and luck! Neg ferrets...the pessimistic warriors of doom with insatiable appetites for other people's problems... Molasses Man.. the sweet but slow, well-meaning people who are burdened by the beliefs of others... Bloaters...boasting, lazy, obnoxious and tediously egotistical reptilian saddos who are absolutely full of it! Written in the tradition of the bestselling, Who Moved My Cheese, Polar Bear Pirates is a uniquely entertaining and often hilarious look at business and personal development. A 'game book' of questions, answers, traps and signposts, this book delivers powerful, inspirational messages as it helps you to unravel a series of complex motivational issues on your journey to personal and professional success.

A first-of-its-kind, science-backed toolkit takes a holistic approach to burnout prevention by helping individuals, teams, and leaders build resilience and thrive at work. In Beating Burnout at Work, Paula Davis, founder of the Stress & Resilience Institute, provides a new framework to help organizations prevent employee burnout.

“If you want to grow, start by making other people feel taller.” In Great People Make People Feel Great: How Leaders Elevate Teams With Cloud Nine Thinking, accomplished management coach and business veteran Adrian Webster and Stuart Holah set out an inspiring and practical collection of insights into how to unlock the full potential of yourself, colleagues, team members and collaborators. You’ll learn to elevate your workplace by shifting assumptions, and choosing new perspectives which generate better outcomes for managers, team members and entire businesses. You’ll discover the culture shift that’s possible when you give people permission to bring their undiluted selves to work and inspire them to get more out of themselves than they thought possible. The book will show you how to: Find clarity of meaning by simplifying goals and strategies so you focus on what’s most important Build effective teams and foster collaboration by understanding how to motivate people with diverse skills and strengths Celebrate failure for its rich learning opportunities, as well as building on the lessons of success Recognize the power of incremental small changes that add up to powerful transformations An essential handbook for leaders or would-be leaders in any size of organisation, Great People Make People Feel Great will benefit entrepreneurs and founders, as well as senior leadership and board members in established businesses. Each chapter takes a familiar aspect of leadership and examines it from a new angle to show that when we are prepared to ask why we often think and react automatically in certain situations, we can learn to ‘re-programme’ our thinking and consciously adopt more effective strategies.

Spanning the comprehensive perspective of self, school and system, this tour-de-force is both well-informed and uplifting whilst at the same time being full of practical advice and guidance, rooted in the author's front-line role leading a school. Tom Rees's depth of thinking and knowledge of leadership, and his ability to translate that into both a structure and tone that will be relevant to leaders in schools today, will resonate with leaders at levels. The book is brilliantly supplemented with the thoughts and views of colleagues spanning the whole educational spectrum, including: Sir David Carter, Clare Sealy, Daisy Christodoulou, MAT CEOs, Julia Kedwards, Stephen Tierney and Andrew Morrish, plus his very own actual dad!

A first-of-its-kind, science-backed toolkit takes a holistic approach to burnout prevention by helping individuals, teams, and leaders build resilience and thrive at work. Burnout has become one of the most talked about workplace topics, and its impact is far-reaching. The 24/7 pace of work, constant demands, and scant resources can easily put busy professionals on a path to burnout, a cycle that has only accelerated during the COVID-19 pandemic. Burnout affects the health and well-being of the entire organization, yet most attempts to help focus on quick-fix strategies aimed at individuals. Something is missing. In Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience, Paula Davis, founder of the Stress & Resilience Institute, provides a new framework to help organizations prevent employee burnout. Davis's research-driven, fast-reading, and actionable book is the first of its kind to explore a new solution to the burnout problem at work: a comprehensive approach focused on building the resilience of teams of all sizes. Davis argues that teams, and their leaders, are uniquely positioned to create the type of cultures that are needed to prevent burnout. In Beating Burnout at Work, Davis shares stories from her work coaching, teaching, and training leaders and teams of all sizes, and she explores:How she navigated her own burnout as a lawyer, and how that led her to study burnout and launch a business with the aim of helping organizations and their employees become more resilient; How teams and leaders can utilize simple, science-backed strategies to create cultures that promote resilience and well-being and reduce burnout; How the Mayo Clinic, one of the most renowned medical centers in the world, has developed a powerful model to reduce burnout in its organization; How organizations dealing with high-stress challenges, including the US Army, work to increase resilience in a systemic way; andHow the German company trivago is piloting a new approach to work amid COVID-19 in order to increase team connection and resilience.Solving the burnout puzzle requires a systemic approach. In Beating Burnout at Work, Davis offers an actionable method to help leaders create cultures of well-being and resilience in their organizations.

What really sets the best managers above the rest? It’s their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine inner work life, often unwittingly. As Teresa Amabile and Steven Kramer explain in The Progress Principle, seemingly mundane workday events can make or break employees’ inner work lives. But it’s forward momentum in meaningful work—progress—that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees in 7 companies, the authors explain how managers can foster progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: (1) catalysts—events that directly facilitate project work, such as clear goals and autonomy—and (2) nourishers—interpersonal events that uplift workers, including encouragement and demonstrations of respect and collegiality. Brimming with honest examples from the companies studied, The Progress Principle equips aspiring and seasoned leaders alike with the insights they need to maximize their people’s performance.