Using People Skills In Training And Development

This is a vital guide to developing and honing 'people skills' in training and staff development. With detailed guidance on analysing human behaviour the book also includes techniques for interviewing, team operation, coaching and mentoring.

This is a vital guide to developing and honing 'people skills' in training and staff development. With detailed guidance on analysing human behaviour the book also includes techniques for interviewing, team operation, coaching and mentoring.

The 20 training modules in this volume aim to help trainers teach managers and employees how to improve productivity through better working relationships. Each module includes everyday activities, lecture notes, training designs, reproducible handouts and overheads for a training session on how to improve trust and communication between people who rely on each other to get work done.

Practical in tone, yet firmly based on sound theoretical foundations, the book clearly shows how evaluation can and should be applied before, during and after training Guidelines are suggested, methods described and practical, tried and tested, resources detailed. Structured to allow trainers to develop evaluation models that are ideally suited to their individual needs, this definitive handbook gives practical advice on all aspects of training evaluation, including knowledge tests and the use of ranking scales; behaviour observation and self-reporting; the use of questionnaires; interim evaluation; the evaluation of open and distance learning programmes; and cost and value effectiveness.

One of the most complete sources of information on the development of social skills training with youth, this useful volume integrates current research and practice. Practitioners interested in establishing or revising current social service delivery programs for children and adolescents will discover valuable conceptual and programmatic ideas.

A resource for educators offers an effective tool to help teenagers with learning difficulties develop skills in social interaction, communication and conflict resolution, and to build their confidence and self-esteem.

TIPS is a self-contained programme that will help the reader build and develop their interpersonal skills, and it is organized around an eight-tiered model based on social-learning theory.

Applied Sport Management Skills, Fourth Edition With HKPropel Access, takes a practical approach for teaching students how to become strong leaders and managers in the world of sport. Organized around the central management functions of planning, organizing, leading, and controlling, and addressing the Commission on Sport Management Accreditation (COSMA) Common Professional Component topics and North American Society for Sport Management (NASSM) guidelines, the fourth edition has been extensively updated with hundreds of new references and sport examples. The text employs a three-pronged approach for teaching management theory, putting theories into practice, and developing students’ management skills. Timely discussions and case studies address the impacts of COVID-19; Black Lives Matter initiatives; name, image, and likeness rules; women in executive positions; corporate social responsibility; data analytics; and more. While other texts focus on learning about sport management, Applied Sport Management Skills enables students to apply the principles while developing the skills to become effective sport managers. Interactive online learning tools available through HKPropel complement activities found in each chapter: Flash-card activities help students learn key terms. Self-assessments, which ask students to identify their strengths and weaknesses and plan to improve shortcomings, are now assignable, trackable, and automatically scored. Applying the Concepts quizzes, which challenge students to identify management concepts illustrated in various situations, are now trackable and automatically scored. Time-Out features, in which students apply management concepts to their personal sport and work experiences, are now assignable instructor-scored assessments. Case studies are now supplemented by 10-question automatically scored quizzes and include three open-ended discussion questions. Additional assignments available in downloadable documents for students to complete and submit to the instructor further facilitate the application of the concepts presented in the text: Sport Management Professionals @ Work activities provide a cohesive thread to keep students focused on how sport managers use the concepts on the job. Skill-Builder Exercises present real-world scenarios designed to help future managers handle day-to-day situations such as setting priorities, conducting job interviews, handling conflict, and coaching employees. Sports and Social Media Exercises introduce students to the role of social media in managing sport organizations. Students review popular social media sites such as Facebook, Twitter, and LinkedIn and visit sport websites. Game Plan for Starting a Sport Business features ask students to perform managerial tasks such as developing an organization structure and brainstorming ideas for leading employees. With Applied Sport Management Skills, students will be primed for an exciting career in sport management by gaining a thorough understanding of management theories and developing the acumen to apply them. Note: A code for accessing HKPropel is not included with this ebook but may be purchased separately.