Verbal Communication

Common sense tells us that verbal communication should be a central concern both for the study of communication and for the study of language. Language is the most pervasive means of communication in human societies, especially if we consider the huge gamut of communication phenomena where spoken and written language combines with other modalities, such as gestures or pictures. Most communication researchers have to deal with issues of language use in their work. Classic methods in communication research - from content analysis to interviews and questionnaires, not to mention the obvious cases of rhetorical analysis and discourse analysis - presuppose the understanding of the meaning of spontaneous or elicited verbal productions. Despite its pervasiveness, verbal communication does not currently define one cohesive and distinct subfield within the communication discipline. The Handbook of Verbal Communication seeks to address this gap. In doing so, it draws not only on the communication discipline, but also on the rich interdisciplinary research on language and communication that developed over the last fifty years as linguistics interacted with the social sciences and the cognitive sciences. The interaction of linguistic research with the social sciences has produced a plethora of approaches to the study of meanings in social context - from conversation analysis to critical discourse analysis, while cognitive research on verbal communication, carried out in cognitive pragmatics as well as in cognitive linguistics, has offered insights into the interaction between language, inference and persuasion and into cognitive processes such as framing or metaphorical mapping. The Handbook of Verbal Communication volume takes into account these two traditions selecting those issues and themes that are most relevant for communication scholars. It addresses background matters such as the evolution of human verbal communication and the relationship between verbal and non-verbal means of communication and offers a an extensive discussion of the explicit and implicit meanings of verbal messages, with a focus on emotive and figurative meanings. Conversation and fundamental types of discourse, such as argument and narrative, are presented in-depth, as is the key notion of discourse genre. The nature of writing systems as well as the interaction of spoken or written language with non-verbal modalities are devoted ample attention. Different contexts of language use are considered, from the mass media and the new media to the organizational contexts. Cultural and linguistic diversity is addressed, with a focus on phenomena such as multilingual communication and translation. A key feature of the volume is the coverage of verbal communication quality. Quality is examined both from a cognitive and from a social perspective. It covers topics that range from to the cognitive processes underlying deceptive communication to the methods that can be used to assess the quality of texts in an organizational context.

In one recent survey of 400 companies with at least 100,000 employees, the companies cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.\ \In another survey, 80 percent of HR professionals reported interpersonal communication as very important when advancing their careers. Perhaps more telling, directors and C-suite executives placed an even higher value on the need for interpersonal skills in the HR role: A total of 87 percent of directors and 83 percent of C-suite executives identified these skills as primary for success.\ \The HR practitioner with strong communication skills will be strategically positioned to have a great impact in the workplace. The role of HR professionals has become increasingly complex--and is likely to become even more complicated in the foreseeable future. Today's HR professionals have taken on a more strategic role that has increased their visibility throughout their organizations. \\As strategic business partners, HR professionals interact with executives, line managers, rank-and-file employees, and outside stakeholders. With this increased visibility comes an opportunity to influence the organization and its strategic objectives. This opportunity, however, depends in large part on the HR professional's ability to effectively communicate up (to superiors), down (to subordinates), and sideways (to peers).\ \Up, Down, and Sideways: High-Impact Verbal Communication for HR Professionals was written to help HR practitioners--at all levels--become better verbal communicators, thereby making them better at their jobs and more valuable to their companies. In addition to general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many hats of the HR professional. Whether in a generalist or specialist role, HR practitioners' wide range of responsibilities can only be effectively met with strong communication skills. Staffing the firm, training employees, developing and implementing policies, and integrating HR needs with the overall organization are all responsibilities that require effective communication.\ \Just as the SHRM's HR Competency Model helps individuals "develop a road map to achieve your HR professional goals," this book draws on the application of those competencies to assist the HR professional in making a measurable impact on the organization's goals and outcomes.\ \- See more at: http://www.shrm.org/Publications/Books/Pages/Up-Down-and-Sideways.aspx#sthash.4kqMAUU8.dpuf.

Papers by members of the Royal Society Study Group on Non-Verbal Communication.

Implicit communications analyzed alongside verbal communication in therapy. Body language, facial expression, and tone of voice are key components in therapeutic interactions, but for far too long psychotherapists have dismissed them in favor of purely verbal information. In Verbal and Non-Verbal Communication in Psychotherapy, Gill Westland examines the interrelation of the verbal and the non-verbal in the context of clients and therapists working together. The physiology of communication is also discussed: from overwhelming emotions that make it difficult to speak to breath awareness that makes it easier. Therapists will be able to cultivate non-verbal communication through mindfulness practices and “right brain to right brain communication.” It is not just the client’s actions and emotions that are significant; it is important that therapists relate in a way that makes it clear to their clients that they are receptive and inviting, and Westland expertly depicts the bodily dimensions of this encounter between client and therapist. The book brings together insights from a range of psychotherapeutic traditions, including psychoanalysis, arts psychotherapies, humanistic psychotherapy, and, in particular, body psychotherapy, for clinicians who want to expand their communication abilities. Drawing on 30 years of clinical experience, and providing illustrative clinical vignettes, Westland has written a guide both for those who might not have any experience in the theory of non-verbal communications and for lifelong psychotherapy practitioners. She lays as groundwork recent research into the neurobiology of interaction and the foundations of non-verbal communication in babyhood, continuing throughout from a bodymind perspective that pays due attention to the physicality of the body. Westland urges therapists to learn how to leave their comfort zone and try new ways of helping their clients. Writing in a richly evocative, lucid language, Westland seeks to bring about change in both psychotherapist and client as they navigate both the verbal and non-verbal aspects of embodied relating.

This book pulls together new research and theory on the verbal communication of emotions by an international, cross-disciplinary group of recognized experts in affective communication. The book's goal is to provide readers with a comprehensive view of current research and encourage cross-disciplinary interaction. Topics include analyses of literal and figurative expressions for emotions, studies of the use of metaphor and other figurative expressions for emotion, analysis of the role of conversational partners in creating emotional meaning, and the effects of culture on emotional communication. The chapters are organized into three broad areas: background theory, figurative language use, and social/cultural aspects of emotional communication. Part I reviews fundamental issues in the verbal communication of emotion. Part II examines the role of metaphor and other figures of speech in emotional communication in both everyday language and psychotherapeutic contexts. Part III looks at ways emotions are embedded in larger socio-culture processes. Taken as a whole, the chapters provide a comprehensive look at the current state of research on the use of language in affective communication and suggest a number of interesting directions for future research.

In our daily lives, communication is prevalent. We don't just communicate because we want to; we need to. Often, we use words to understand each other. However, there are times when we observe people and try to comprehend their intentions. We rely on "body language". This reliance propagates the misleading idea that people communicate with their bodies just as they do with words. This is where misunderstandings frequently occur, sometimes even due to incorrect concepts propagated by so-called experts. The result is a loss of trust among readers or, worse, the disruption of interactions and relationships. Through a science-based approach, this work is primarily dedicated to all readers aged 18 and above who are passionate about communication and keen to understand others. Additionally, professionals from various sectors will find practical concepts and references for research, study, and daily work.

The way we say the words we say helps us convey our intended meanings. Indeed, the tone of voice we use, the facial expressions and bodily gestures we adopt while we are talking, often add entirely new layers of meaning to those words. How the natural non-verbal properties of utterances interact with linguistic ones is a question that is often largely ignored. This book redresses the balance, providing a unique examination of non-verbal behaviours from a pragmatic perspective. It charts a point of contact between pragmatics, linguistics, philosophy, cognitive science, ethology and psychology, and provides the analytical basis to answer some important questions: How are non-verbal behaviours interpreted? What do they convey? How can they be best accommodated within a theory of utterance interpretation?