Introduction To Office Practice

"Melanie Parris provides an excellent introduction to social work, dealing with important aspects of social work values, basic areas of knowledge and vital key skills. Her writing is clear and student-friendly with many examples from practice and encouragement for the reader to develop understanding using active learning." Robert Adams, Emeritus Professor of Social Work, Teesside University, UK "This practice focused text clearly draws upon the many years of experience the author has of social work education ... It will be of great help to students who need to integrate theoretical understanding with practical experience and develop core skills. The structure is inclusive and the language accessible. Each chapter has clear learning objectives enabling time pressed learners to focus on particular aspects of professional practice they will encounter in placement." Madeleine Howe, Faculty Head of Quality and Standards, University of Gloucestershire, UK "A very practical and accessible introduction to some of the key concepts and notions which are needed by practitioners in social work. This book helpfully explores the relationship between social work and social care, setting social work in a broader context ... It addresses a spectrum of relevant issues such as communication, collaboration and working with service users whilst encouraging more critical and analytical thinking with a wealth of 'Pause for Thought' exercises." Georgina Koubel, Senior Lecturer, Canterbury Christ Church University, UK This practical workbook is written for social work students and includes both theory and a range of exercises, providing a good foundation for the knowledge and skills you will need for successful practice learning. A variety of active learning features are integrated throughout the book. These are designed to be worked through in sequence, so that the knowledge and skills gained are steadily developed and consolidated. The four key sections cover: Skills for learning and studying in social work - including setting up study groups, developing a creative approach to learning, making the best use of time and key concepts such as reflection and critical thinking. Social work values - includes a unique personal narrative linking the experiences of disability with developments in the way society views disabled people, the development of the social model of disability and relevant legislation. Key social work values and codes of practice are also explored along with meaningful service user and carer participation. Communication and interpersonal skills - why they are important, what communication skills are and different forms of communication – with a look at the skills required for specific situations with service users. Professionalism in social work - explores the meaning of professionalism and how it applies to social work, plus the key elements of professional behaviour including how to behave professionally and handle emotions including stress. Importantly, the book also looks at working in teams and with other professions, how to use supervision effectively to enhance professional development, keeping safe and strategies for managing risk to self. An appreciation of the needs and views of service users is integrated throughout the book, with contributions from a carer, a student and a social work practitioner.